MyVirginiaMason - Terms (2024)

Supplemental Terms of Service (STOS)

Effective Date: July 26, 2021

Welcome to MyVirginiaMason, alternatively referred to as the "Patient Portal," "we," "us" or "our." We offer to you the services available on this patient portal in exchange for your agreement with all of the following terms and conditions, referred to as these “Supplemental Terms of Service,"Terms,” or this "STOS." This STOS is a supplement to - in addition to - the General Terms of Service and other legal and privacy notices posted on this Patient Portal. Be sure to read them as well.

CAUTION: You should only communicate non-urgent matters through MyVirginiaMason. If you have a medical emergency, call 911 or go to the nearest hospital emergency room.

THIS STOS IS PART OF A BINDING CONTRACT WITH YOU. IT CONTAINS LEGAL TERMS. IT ALSO OBTAINS YOUR CONSENT FOR US TO USE MYVIRGINIAMASON TO COMMUNICATE TO YOU MEDICAL INFORMATION ABOUT YOU. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE MYVIRGINIAMASON AND PROMPTLY EXIT THIS WEBSITE.

READ CAREFULLY. THIS STOS CONTAINS INSTRUCTIONS ON HOW TO USE THE PATIENT PORTAL. THIS STOS GOVERNS YOUR ACCESS TO AND USE OF MYVIRGINIAMASON. BY SUBSCRIBING TO, ACCESSING OR USING MYVIRGINIAMASON, YOU ARE NOW ACCEPTING ALL OF THESE TERMS AND SERVICE.

YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF MYVIRGINIAMASONAT ALL TIMES SATISFIES YOUR REQUEST FOR ELECTRONIC HEALTH INFORMATION (EHI) IN THE MANNER YOU HAVE REQUESTED IT IN CONNECTION WITH MYVIRGINIAMASON. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU MUST NOT CREATE A PATIENT PORTAL ACCOUNT AND MUST NOT USE (OR MUST STOP USING) THE PATIENT PORTAL IMMEDIATELY.

If you do not agree with all of these Terms, we will consider your request for EHI through MyVirginiaMason withdrawn by you. If you do not wish to withdraw your EHI request, please contact the Health Information Management (HIM) department at the facility where you receive care and tell us what EHI you are requesting. We will work with you to fulfill your EHI request in another manner permitted by the state and federal laws that apply to Virginia Mason Franciscan Health (“Virginia Mason”).

  1. Electronic Health Information (EHI) Available in MyVirginiaMason

Virginia Mason has contracted with the Cerner Corporation to offer patients and their personal representatives access to certain EHI maintained by Virginia Mason as part of a patient’s health record.

You understand and acknowledge that what is available to you through your MyVirginiaMason account is not a complete record of all your health information kept by Virginia Mason in your health record. Also, it is not a complete record of all your health information that is maintained by other health care providers, health plans or others.

You acknowledge and agree that by accessing MyVirginiaMason, we are providing to you the following types of EHI with a date of service beginning on or after April 5, 2021 or whenever you first open a portal account, whichever is later. If you already have a Patient Portal account, you will already have access to some of these types of information, but beginning on or after April 5, 2021, these are the types of information that will be available. If you open a portal account after April 5, 2021, these are the types of information that will be available to you at that time.

Identifying and demographic information (like name, date of birth, ethnicity, phone number, email address, etc.)
Allergies
Medications
Immunizations
Procedures
Care team members (for each hospitalization or office visit)
Assessment and plan of treatment
Goals
Clinical notes (by doctors, nurses, and others)
Health concerns
Laboratory test results
Vital signs
Problems (information about a diagnosis, condition, or health issue)
Smoking status
Unique identifier for implanted devices

We must comply with many state and federal health information laws. Also our systems have limited technical and administrative ability to segment (separate) data. Because of these facts, we may delay immediate access to some EHI or may withhold some EHI to prevent harm to a person. Specifically, it is may not be feasible for us to:

Provide radiology (imaging and x-ray) reports earlier than four days after the reports are available;
Provide pathology reports earlier than four days after the reports are available;

You acknowledge and agree that MyVirginiaMason may not contain any of the following information:

Health information that is outside of the health record maintained by Virginia Mason;
Non-final health information, such as draft clinical notes or incomplete test results before confirmation if Virginia Mason is not using such data to make health care decisions about individuals;
Psychotherapy notes (as defined by HIPAA);
Information compiled in reasonable anticipation of, or for use in, a civil, criminal, or administrative action or proceeding;
Health Information that an individual has requested, and Virginia Mason has agreed, to not share through MyVirginiaMason;
Health information created or obtained during research that includes treatment;
Health information protected by the federal Privacy Act (5 U.S.C. § 522a);
Information provided by a non-health care provider, such as a family member or friend, under a promise of confidentiality if the information would reveal the confidential source; and
Health information for which a licensed health care professional—who has a current or prior clinical-patient relationship with the patient whose health information is at issue—has determined on an individualized basis in the exercise of professional judgment that denying or delaying the access, exchange or use of EHI will substantially reduce a risk of a harm to the patient or other natural person. Depending on the circ*mstances, it may not be feasible for Virginia Mason to segment (separate out) this health information from other EHI in MyVirginiaMason. In such instances, Virginia Mason may suspend, disable or terminate your MyVirginiaMason account.

To ask for health information that is not in MyVirginiaMason, and/or to ask for health information (including EHI) in a manner other than through the portal, please contact the Health Information Management (HIM) department of the facility where you received care. The HIM department will offer you several ways that you can ask for your health information.

For all other health information requests, such as asking for a one-time disclosure of health information to a third party, please also contact the HIM department of the facility where you received care for assistance.

We will use reasonable efforts to provide you with the requested health information in the manner you request it. If we cannot provide it to you in the manner you request it, we may provide it to you using certified technology standards, content and transport standards developed by the federal government or accredited by the American National Standards Institute, or using an alternative machine-readable format. Depending on the circ*mstances, the only feasible way for us to provide you with health information requested may be to send it to you in a portable document format (PDF) or word format (such as .doc and .docx).

2.Patient Portal Accounts

Virginia Mason offers portal accounts to adult patients, to the personal representatives (parents or guardians) of children through age 12, and to any “proxy” chosen by an adult patient or a personal representative. State laws govern when adolescents or their parents have access to and can control adolescents’ health information. The law provides that adolescents can control health information for some types of treatment (such as pregnancy, sexually-transmitted diseases, etc.) and parents/guardians can control health information for other types of treatment for their adolescent children. Our computer systems do not have the technology to segment (separate out) the information that adolescents can control from the information that parents/guardians can control. As a result, we do not offer MyVirginiaMason accounts to adolescents. In addition, parents/guardians of children over 12 cannot have proxy access to their children’s information. Minors who provide evidence of legal emancipation can have a MyVirginiaMason account, however.

Virginia Mason offers accounts to those whose identity has been checked and have shown that they have the right under law to have an account. Your enrollment in MyVirginiaMason depends on checking your identity by one of our representatives in person and with photo identification. Then, we will usually send an email invitation for you to enroll in the Portal. When you first enroll in MyVirginiaMason, you will be asked to answer a security question. This security question is for a one-time use. It will permit you to create a user identification (referred to as a "User ID") and password, which you must have to access and use MyVirginiaMason. Once you have created your User ID and password, you have "enrolled" in the portal. If you fail to claim your enrollment invitation within ninety (90) days of receipt, it will expire and you will need to request a new enrollment invitation from us in person to enroll in MyVirginiaMason.

3.Portal and Online Security

(a) Inquiries and entries that you make within MyVirginiaMason will be logged in association with your User ID. It is extremely important that you keep your MyVirginiaMason User ID and password completely confidential, as anyone with access to your User ID and password will be able to assume your online identity, view your confidential medical information.

(b) It is your responsibility to prevent disclosure of your User ID and password. If you believe the security of your User ID and password have been compromised, lost, stolen, viewed, or misused, you must notify us immediately and change your User ID and password. In addition, in order to maintain the security of MyVirginiaMason, you may be required to change your password periodically, without prior notice, upon login and before you are allowed access to your account. If you have any questions regarding the security of your User ID and password, please telephone our HELPLINE at (800)276-8807.

(c) If it is discovered that you have inappropriately shared your password with another person or otherwise misused or abused your privileges to access or use MyVirginiaMason, we reserve the right to immediately discontinue your access to MyVirginiaMason without prior notice.

(d) We take no responsibility for and disclaim any and all liability arising from a breach of health record confidentiality resulting from your sharing or losing your User ID and password or otherwise failing to keep it confidential.

(e) You may terminate your account or the account of designated proxies by contacting our HELPLINE 24 hours a day, seven days a week at (800)276-8807.

4.Use of Related Websites and Their Services

PLEASE NOTE THAT SOME RELATED WEBSITES AND THEIR SERVICES (INCLUDING SPECIFIC FUNCTIONALITIES) MIGHT BE SUBJECT TO ADDITIONAL OR OTHER TERMS OF SERVICE. BY USING ANY RELATED WEBSITE OR SUBSCRIBING TO OR USING ANY OF THE SERVICES ON THOSE WEBSITES, YOU ARE ACCEPTING ALL OF TERMS OF SERVICE THAT APPLY TO THOSE WEBSITES AND SERVICES AS A CONDITION OF USING THOSE WEBSITES AND SERVICES. You should review the terms of use and privacy policy of any third party before using Third-Party Services. Virginia Mason does not endorse any Third-Party Services. Virginia Mason takes no responsibility for any Third-Party Services, and you agree that Virginia Mason will not be held liable for any damage or loss caused by a third party or Third-Party Service.”

5. Your Responsibilities As An Account Holder And Prohibited Activities

(a) You agree that you are solely responsible for any information that you communicate to others via MyVirginiaMason. Since our supporting staff other than your individual health care provider may be involved in receiving your communications on MyVirginiaMason, you should not use MyVirginiaMason for confidential information that you wish to discuss only with your personal health care provider. You are responsible for any use of MyVirginiaMason by your representatives or dependents, and you agree to inform them of this STOS and such individuals' obligations to comply with them.

(b) You agree to use MyVirginiaMason only to post, send and receive messages and material that are proper and related to the particular service. You further agree that, when using MyVirginiaMason, you will not do any of the following:

(i) Disrupt the normal flow of dialogue and/or exchange on MyVirginiaMason, including posting or otherwise transmitting material that is not related to the subject at issue or otherwise restricts or inhibits any other user from using and enjoying the services on MyVirginiaMason.

(ii) Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

(iii) Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

(iv) Publish, post, upload, distribute or disseminate any medical information you know to be inaccurate or incomplete.

(v) Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.

(vi) Upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of MyVirginiaMason or another user's computer.

(vii) Advertise or offer to sell or buy any goods or services for any business purpose.

(viii) Conduct or forward surveys, contests, pyramid schemes or chain letters.

(ix) Download any file posted by another user of MyVirginiaMason that you know, or reasonably should know, cannot be legally distributed in such manner.

(x) Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

(xi) Misrepresent your identity, provide false information, impersonate another person or entity, or misrepresent your relationship with a person or entity or attempt to use another person’s Patient Portal account.

(xi) Violate any part of this STOS governing access to and use of MyVirginiaMason or the main Terms of Service.

(xii) Violate any applicable laws or regulations.

(c) We have no obligation to monitor content that you post on MyVirginiaMason. However, we reserve the right to review content posted to MyVirginiaMason and to remove any content in our sole discretion.

6.Your Current Email Address And Secure Access

(a) Keep your email address current: It is your responsibility to provide a correct and up-to-date email address to us so that we may notify you of new information waiting for you at your account within MyVirginiaMason, regarding any updates and changes to the Website Services at MyVirginiaMason, as well as any changes to this STOS. These notification e-mails will not contain any personal health information. When choosing an e-mail address to provide to us for these purposes, you should choose an e-mail account that you regularly check and that is solely used by you. Also, you should configure that e-mail account so that e-mails from noreply@iqhealth.com do not automatically go into bulk, trash or spam folders.

(b) MyVirginiaMason is not intended to replace in-person meetings and/or personal conversations with your health care provider. If MyVirginiaMason is unavailable, you should use other means (like the telephone) to contact your health care provider for non-urgent matters.

7. Addendum Or Amendment To Your Medical Record

Please note that the contents of any MyVirginiaMason communications or message may become part of your permanent health record. If a message is made part of your record, it will be accessible to our current and future health care providers who are involved in your care.MyVirginiaMason is not designed for changes or additions to your medical record. To exercise your right to request an addendum or change (amendment) of your medical records, please contact your healthcare provider's office or if a hospital, the Health Information Management (Medical Records) Department.

8. Risks To You When Using Portal Electronic Communications

(a) Please note, however, that while we take measures to safeguard your security, we cannot guarantee security of our systems against inadvertent disclosure or intentional intrusion. Risks of using electronic communications systems include, but are not limited to, the following:

Electronic communications can be copied, circulated, forwarded and stored, in numerous paper and electronic files.
Electronic communications can be accidentally broadcast worldwide and received by many unintended recipients.
Backup copies of electronic communications may exist even after the originator or recipient has deleted his or her own copy.
Employers (when you are using MyVirginiaMason via your employer's network) and online services have a right to archive and inspect e-mails transmitted through their systems.
Message senders can misaddress a message. Messages can be intercepted, altered, forwarded or used without written permission or detection.
E-mail notifications can be used to introduce viruses into computer systems.
Electronic communications may not be answered in the time frame expected by the parties or they can be misinterpreted.
Electronic communications are discoverable and can be used as evidence in court.
Passwords providing access to electronic communications can be stolen and misused, or host systems can be compromised, leading to unauthorized disclosures of personal information.

(b) As a result of these risks, we cannot guarantee the security and confidentiality of electronic communications (including, but not limited to, messaging) submitted through MyVirginiaMason, and will not be liable for improper disclosure of confidential information.

YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME THE SOLE RISK OF ANY INTENTIONAL INTRUSION, UNAUTHORIZED DISCLOSURE, FAILURE, DELAY, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF ELECTRONIC COMMUNICATIONS RELATING TO MYVIRGINIAMASON - DIGNITY HEALTH.

9. MyVirginiaMason Availability

We want to make sure your MyVirginiaMason account is available, stays private and keeps in good working order. We also will improve and upgrade the services from time to time. So we can take such steps, your MyVirginiaMason account may be unavailable temporarily or the portal performance degraded (lessened) from time to time. You acknowledge and agree that Virginia Mason Franciscan Health may make your MyVirginiaMason account temporarily unavailable, or otherwise degrade their performance, under the following circ*mstances:

To perform regularly scheduled or unscheduled maintenance and/or upgrades;
For backup procedures or other system outages;
To investigate or correct data corruption issues, such as if Virginia Mason reasonably suspects there is misidentified, mismatched or corrupt data due to a technical failure or other reason that is reasonably likely to endanger the life or physical safety of a person;
In response to a security event or risk; and/or
In response to an uncontrollable event, such as a natural or human-made disaster, public health emergency, public safety incident, war, terrorist attack, civil insurrection, strike or other labor unrest, telecommunication or internet service interruption, or act of military, civil or regulatory authority. If there is an uncontrolled event, we will take reasonable steps to notify you that MyVirginiaMason is unavailable, such as by posting a notice on our website or communicating with you through any of the contact information you have provided to us.

When MyVirginiaMason is unavailable, please use other communication methods (such as the telephone) to contact us.

10. Account Deactivation, Suspension And Disabling

(a) You are responsible for your content that you post on MyVirginiaMason and the consequences of posting or otherwise transmitting such content on MyVirginiaMason. We do not represent or guarantee the accuracy or reliability of any information or materials posted or otherwise transmitted by users of MyVirginiaMason, or endorse any opinions expressed by such users.

(b) You may terminate your account or the account of designated proxies by contacting the HELPLINE, 24 hours a day, seven days a week at (800)276-8807.

(c) We do not generally screen, monitor or approve in advance content posted by patients. However, we may, from time to time, participate in communications on the site, or review communications on the site. If we identify content that violates this STOS or violates the law, or if we receive notification about a user on MyVirginiaMason regarding content which allegedly violate this STOS or violates the law, we have the right, but not the obligation, to investigate the allegations and determine in our sole discretion whether to remove or request removal of the content and take any other steps we deem appropriate, including deactivation of the user's account.

(d) We reserve the right to expel users of MyVirginiaMason and prevent their further access to MyVirginiaMason for violating these STOS or violating the law. If we find you have violated these STOS or any applicable law, we may immediately, without prior notice, issue a warning, temporarily suspend, indefinitely suspend or terminate your use of and access to MyVirginiaMason.

(e) In the event of termination of your MyVirginiaMason account, we may delete and/or store, in our sole discretion, data associated with your use of MyVirginiaMason. We may also change, suspend or discontinue any aspect of MyVirginiaMason at any time for legally permissible reasons, including the availability of any web site feature, database, or content. If we suspend or discontinue your account, we will attempt to notify you at the email address you currently have on file with us.

(f) If Virginia Mason takes action to deny, restrict, suspend, disable or terminate your access to or use of MyVirginiaMason, and you wish to have that action reviewed, you may contact us at [contact info].

11. Changes to These Supplemental Terms of Service (STOS)

WE MAY REVISE AND UPDATE THIS AGREEMENT FROM TIME TO TIME WITHOUT PRIOR NOTICE TO YOU. ANY CHANGES TO THE AGREEMENT WILL APPLY IMMEDIATELY UPON POSTING. YOU AGREE TO PERIODICALLY REVIEW THESE TERMS FOR SUCH CHANGES.

YOUR AGREEMENT TO THESE REVISED SUPPLEMENTAL TERMS OF USE:

If you open a new account after July 26, 2021, or if you continue to use your MyVirginiaMason account after reading these Supplemental Terms of Service, you are agreeing to these Supplemental Terms of Service, revised as of July 26, 2021.

Cerner Patient Portal Terms of Use

Effective Date: July 20, 2011

Revised Date: February 12, 2013

Overview

Cerner Patient Portal is operated by Cerner Corporation (Cerner) and provided to you by your healthcare provider (Provider). Cerner Patient Portal provides a view into your Electronic Medical Record (EMR) which is maintained by your Provider and gives you a secure way to communicate with your Provider. Cerner Patient Portal is governed by these Terms of Use (Terms). If you do not agree to these Terms, you may not establish a Cerner Patient Portal connection. By using or accessing Cerner Patient Portal you agree to be bound by these Terms.

Accessing Cerner Patient Portal

You must be at least 13 years old to establish an Cerner Patient Portal connection. You may not permit any other person to access Cerner Patient Portal using your user name and password. The security of your password and the use of your account is your responsibility. If you learn or suspect that your user name or password has been wrongfully used or disclosed, you should promptly notify Cerner and immediately reset your password.

Your Information

The information available for you to view through Cerner Patient Portal is not a comprehensive view of all the data in your Provider's EMR. Your interactions with Cerner Patient Portal (such as secure messaging, scheduling and completing questionnaires) are interactions with your Provider. You agree not to post or transmit any information through Cerner Patient Portal that infringes the rights of others or violates their privacy or publicity rights, in particular (without limitation) you must not post or transmit material which is of a bullying, harassing or discriminatory nature.

Maintaining Another Person's Connection

If you are legally authorized to view another person's health information, their Provider may give you access to Cerner Patient Portal for that person, subject to these Terms. Various federal and state regulations prohibit sharing certain categories of sensitive information with anyone other than the patient. Many such regulations prohibit sharing sensitive information about minors over the age of 13 with their parents or legal guardians. As such, the Provider may restrict your access to the other person's sensitive information and not make it available to you through Cerner Patient Portal.

Proxy Use of Cerner Patient Portal

You may also authorize a proxy(ies) to view and interact with Cerner Patient Portal based on the specific privileges you've assigned. You may authorize any person who qualifies for a Cerner Patient Portal connection, including a minor, to be a proxy. If you have agreed to allow a minor to be a proxy, you agree that you shall be solely responsible for: (a) acceptance of these Terms on the minor's behalf, (b) the minor's compliance with these Terms, (c) the on-line conduct of such minor; (d) monitoring such minor's access to and use of Cerner Patient Portal; and (e) the consequences of such minor's use. Access or privileges you give to someone can be modified or removed by you at any time, for any reason.

When you share information from Cerner Patient Portal with another individual, you acknowledge and accept responsibility for the decision to provide them access to potentially sensitive information.

Disclosure of Information

Cerner may, in Cerner's sole and reasonable discretion, disclose any information necessary to satisfy applicable law, regulation, legal process or governmental request.

Privacy

You agree to the terms and conditions of the Cerner Patient Portal Privacy Policy, which is incorporated into and made part of these Terms.

Third Party Programs, Activities and Services

Cerner does not endorse any programs, activities, or services offered by organizations other than Cerner (such as your Provider and national health-awareness organizations). Cerner makes no warranty of any kind as to the accuracy, completeness or appropriateness of any such programs, activities and services.

External Links

In order to provide you with greater value, Cerner may provide you with links to various third party Web sites. Even if a third-party affiliation exists between Cerner and that destination site, Cerner exercises no authority over linked sites, each of which maintains independent privacy and data collection policies and procedures. Cerner assumes no responsibility or liability for these independent methods or actions and is not responsible for the independent policies or procedures of destination sites. Similarly, Cerner cannot take responsibility for the privacy initiatives or the content of such Web sites. These destination links are provided only for your convenience, and as such, you access them at your own risk. However, Cerner wishes to ensure the integrity of Cerner Patient Portal and its destination links, so any comments pertaining to Cerner Patient Portal or any sites accessed through Cerner Patient Portal links are greatly appreciated.

No Medical Advice; No Warranties; Limitation of Liability

Cerner Patient Portal is an information management tool only and is for your personal and non-commercial use. Cerner does not provide medical advice. You and your Provider are responsible for all medical treatment decisions. You should consult your Provider about any questions you may have regarding the information provided by Cerner Patient Portal. YOU ACKNOWLEDGE AND AGREE THAT NEITHER CERNER NOR PROVIDER HAS REPRESENTED CERNER PATIENT PORTAL AS HAVING THE ABILITY TO DIAGNOSE DISEASE, PRESCRIBE TREATMENT, OR PERFORM ANY OTHER TASKS THAT CONSTITUTE THE PRACTICE OF MEDICINE OR OF OTHER PROFESSIONAL OR ACADEMIC DISCIPLINES. CERNER, ITS SUPPLIERS, AND YOUR PROVIDER MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF CERNER PATIENT PORTAL. CERNER PATIENT PORTAL IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. CERNER, ITS SUPPLIERS AND YOUR PROVIDER HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO CERNER PATIENT PORTAL, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NEITHER CERNER, ITS SUPPLIERS NOR YOUR PROVIDER WILL BE RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN CERNER PATIENT PORTAL. YOU ASSUME ALL RISK FOR SELECTION AND USE OF CERNER PATIENT PORTAL.

NEITHER CERNER, ITS SUPPLIERS NOR YOUR PROVIDER WILL BE LIABLE FOR ANY DAMAGES EXCEEDING THE GREATER OF (A) THE FEES PAID BY YOU FOR YOUR CERNER PATIENT PORTAL CONNECTION, OR (B) ONE HUNDRED DOLLARS. IF YOU ARE DISSATISFIED WITH ANY PORTION OF CERNER PATIENT PORTAL, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING CERNER PATIENT PORTAL.

Feedback

Cerner welcomes your suggestions to improve Cerner Patient Portal. If you provide feedback to Cerner, you agree that such feedback, including all ideas and concepts within the feedback, shall be the property of Cerner. If required by Cerner, you agree to assign to Cerner your ownership rights in the feedback.

Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD CERNER, ITS SUPPLIERS AND YOUR PROVIDER HARMLESS FROM AND AGAINST ALL CLAIMS, DAMAGES, AND EXPENSES ARISING OUT OF OR RELATED TO YOUR USE OF CERNER PATIENT PORTAL.

Termination

Cerner may terminate the Cerner Patient Portal services at any time. Cerner may terminate or suspend your access to Cerner Patient Portal and may delete your account, at any time, without providing notice to you.

No Unlawful or Prohibited Use

You may not use Cerner Patient Portal for any purpose that is unlawful or prohibited by these Terms. You may not use Cerner Patient Portal in any manner which could damage, disable, overburden, or impair Cerner Patient Portal or interfere with any other party's use and enjoyment of Cerner Patient Portal. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided to you through Cerner Patient Portal.

Notices

You may give notice to Cerner at any time by letter delivered by first class postage prepaid U.S. mail or overnight courier to the following address:

Cerner Corporation
2800 Rockcreek Parkway
Kansas City, Missouri 64117 U.S.A.
Attention: Chief Legal Officer

General

These Terms are governed by the laws of the State of Missouri, U.S.A. You consent to the exclusive jurisdiction and venue of courts in Clay County, Missouri, U.S.A. in all disputes arising out of or relating to the use of Cerner Patient Portal. Any cause of action or claim you may have with respect to Cerner or its suppliers must be commenced within one (1) year after the claim or cause of action arises. Cerner's failure to enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Cerner may assign its rights and duties to any party at any time without notice to you.

Cerner's performance of these Terms is subject to existing laws and legal process, and nothing contained in these Terms is in derogation of Cerner's obligation to comply with governmental, court and law enforcement requests or requirements relating to your use of Cerner Patient Portal or information provided to or gathered by Cerner with respect to such use. If any part of these Terms is determined to be invalid or unenforceable then the invalid or unenforceable provision shall be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms shall continue in effect. Unless specified otherwise as you use Cerner Patient Portal, these Terms constitute the entire agreement between you and Cerner with respect to Cerner Patient Portal and these Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Cerner with respect to Cerner Patient Portal.

Modification of Terms

Cerner may change these Terms at any time without advance notice to you. You are responsible for regularly reviewing these Terms. Your continued use of Cerner Patient Portal constitutes your acceptance of the revised Terms.

Copyright and Trademark Notices

All contents of the Cerner Patient Portal Web site is: Copyright 2013, Cerner Corporation, 2800 Rockcreek Parkway, North Kansas City, Missouri 64117, U.S.A. All rights reserved. Material found on the Cerner Patient Portal Web site contains the valuable properties of Cerner, embodying substantial creative efforts, no part of which may be reproduced or transmitted in any form or by any means, or retained in any storage or retrieval system, without the express written permission of Cerner.

Any rights not expressly granted herein are reserved.

MyVirginiaMason - Terms (2024)

FAQs

How to request medical records from Virginia Mason? ›

Medical records forms

To request copies of your Franciscan Health records or Virginia Mason Medical Center records, please fill out and return the Authorization to Release Patient Health Information Form (Virginia Mason Medical Center only) or Authorization for Disclosure Form (Franciscan Health only).

Does Virginia Mason have an app? ›

You can access MyVirginiaMason through the HealtheLife mobile application by Cerner Corporation for your Apple or Android device, and access your account from your mobile device any time. Note: When searching the Apple App Store or Google Play, keep in mind you will NOT see the VirginiaMason logo or name.

How do I set up Virginia Mason MyChart? ›

How do I sign up for MyChart? Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password.

What is Virginia Mason Franciscan Health? ›

Virginia Mason Franciscan Health is a leading health system in Washington state. Formed by the integration of two outstanding health systems — CHI Franciscan and Virginia Mason — Virginia Mason Franciscan Health offers a wealth of convenient hospital, clinic and care locations in western Washington.

What is the law on medical records in Virginia? ›

A request for copies of medical records must be in writing, dated and signed by the person making the request, and include a reasonable description of the records sought. If someone is making a request on your behalf, he or she must provide evidence of the authority to receive the records (such as a power of attorney).

Who owns medical records in Virginia? ›

Health records are the property of the health care entity maintaining them, and, except when permitted or required by this section or by other provisions of state law, no health care entity, or other person working in a health care setting, may disclose an individual's health records. Pursuant to this subsection: 1.

Does Virginia Mason use Epic? ›

253-573-7251 / 173-7251

Epic training is required for any providers who use Epic in their work at our hospitals or clinics.

Is Virginia Mason a teaching hospital? ›

Virginia Mason is a premier teaching hospital that offers postgraduate education programs through our Graduate Medical Education Department (GME). All GME postgraduate training programs are fully accredited by the Accreditation Council on Graduate Medical Education (ACGME).

Does George Mason accept the Common App? ›

Freshmen applicants to George Mason University are encouraged to apply online by using the Common Application (for those applying to more than one school) or Mason's Online Application (for those applying only to Mason) by visiting www2.gmu.edu/admissions-aid/apply-now.

Do ultrasound results show up on MyChart? ›

How can I get imaging results, like X-rays or ultrasounds? Often, your imaging results will be uploaded to MyChart so you can access them online. Log in to MyChart, then navigate to “Test Results” under the “Health” tab.

What is my activation code for MyChart? ›

Your activation code will be printed on your after-visit summary, can be printed for you or sent to the email address we have on file for you, upon your request. You will not need to use this code after you have completed the sign-up process.

Who owns Virginia Mason? ›

Is Virginia Mason a trauma hospital? ›

Emergency care in Federal Way

We offer you: 24-hour care, including stroke care and an on-site Cardiac Catheterization Lab for heart attack and other emergencies. A Level IV Trauma Center with board-certified doctors and registered nurses certified in emergency medicine and advanced cardiac life support.

How many hospital beds does Virginia Mason have? ›

Virginia Mason Hospital is a 336-bed teaching hospital in Seattle, Washington, part of the Virginia Mason Medical Center.

What is the VA form to request service medical records? ›

To request a copy of your VA medical records by mail or fax, send a signed and completed VA Form 10-5345a to our Release of Information office.

How do I get my civilian medical records from the VA? ›

You can provide this authorization by signing VA Form 21-4142. Federal law permits sources with information about you to release that information if you sign a single authorization to release all your information from all possible sources. We will make copies of it for each source.

How do I get my medical records from UVA? ›

Get your medical records one of these 3 simple ways:
  1. MyChart: online access to your health records, imaging, and more.
  2. Use the online health records request tool. Questions about using the tool? Watch this video for answers.
  3. Download a form, print it out, and send it to us: Request form: English or Spanish.

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