What is ZYN Rewards?
ZYN Rewards is your chance to earn rewards for every can of ZYN you enjoy. Scan the QR code on the back of your can, collect points, and claim your rewards. Watch the step-by-step video here.
How do I sign up?
You are automatically enrolled once you enter the first reward code here.
Who is eligible to join ZYN Rewards?
We encourage adults 21+ who currently use ZYN Nicotine Pouches to sign up for a personal account on ZYN.com and start earning their rewards!
Can multiple people from the same household have an account?
Yes, only if each person has their own individual account on ZYN.com. Any adult 21+ who currently uses ZYN Nicotine Pouches can join ZYN Rewards by visiting ZYN.com.
Can I share my account with friends and family?
No, each account can only be registered under one name and each code can only be redeemed one time.
How do I get points?
Scan the QR code on the back of your can with a smart phone or tablet camera. Then, click the pop-up link that directs you to the ZYN Rewards site. Once logged in, you’ll receive 15 points. Select “Remember Me” to save your log in credentials. Enter up to 60 codes per month and look out for special offers.
Can I buy points?
You cannot purchase points directly. You can only earn points by scanning the QR code or manually entering your codes.
How can I see my current points balance?
Your current points balance can be found in the points display box on ZYN.com/Rewards, or in the upper, right corner of the website for easy reference. You can also view your points balance and reward history in My Account.
How can I view my reward point history?
You can view/edit your account information and review your reward points history in My Account.
How many codes can I enter per month?
You can enter up to 60 codes per month.
How do I scan my code?
- Open the Camera App on your smart phone
- Hover your phone over the QR code on the back of the can
- Once the link pops up, click it
- Log into your ZYN.com account (if you aren’t already)
- Hit the button with the arrow to submit your code
Can I enter codes on my desktop computer/laptop?
Sure, no problem! Below every QR code is a string of letters and numbers. (It’s the same code as the QR Code.) Simply log into ZYN.com on your desktop computer, go to the ZYN Rewards page, type your code in the allotted space, and hit the button with the arrow to submit. Keep in mind that codes contain both uppercase and lowercase letters.
Do I have to log into my account every time I enter a code?
When entering multiple codes, you should only have to log in when you scan your first code — all subsequent scans should bypass the login page.
However, our website does time out after 15 minutes inactivity. So if it’s been more than 15 minutes since your last scan, you’ll have to log in again.
(Tip: Allowing your browser to save your credentials makes the login process remarkably easier.)
I don’t see a QR code… how do I enter my code?
Simply flip your can over and peel the back label where indicated — you should see 16- or 11-digit code. Log into your ZYN.com account (if you aren’t already), visit the ZYN Rewards page, and enter your code where indicated. Keep in mind that codes contain both uppercase and lowercase letters. Some of the most often confused letters and numerals include: Cc; Pp; Oo; Ss; Uu; Vv; Ww; Xx; 0(numeral) and O(uppercase “o”); and I(uppercase “i”) and l(lowercase “L”).
My code isn’t working… what should I do?
Reminder: Codes can only be entered for points one time. If you’re manually entering codes, keep in mind — codes contain both uppercase and lowercase letters.
If you’ve double-checked the above and your code still isn’t working — or you have other questions about Rewards — please contact Consumer Care here.
Are points automatically added to my account?
Yep! As long as you enter your code correctly and hit the button with the arrow (submit), your points will be automatically added to your account.
The website says codes contain a “mix of uppercase and lowercase letters”. My old can only has upper case. How do I enter it?
No worries! Just enter the code as it appears on your can. If your code only features uppercase letters, only enter uppercase letters.
The QR codes aren't available at my store yet. When will I see them?
QR code cans will start taking over shelves throughout the remainder of 2023. We anticipate all varieties will be transitioned before the end of the year.
Why is the QR code on the outside of the can? Are you doing anything to protect against stores stealing codes?
Great question! YES. We have a system in place to identify fraudulent behavior. However, if you feel your code was somehow stolen, please contact Consumer Care here.
Will my points expire?
Your points will only expire if you go 6 months without redeeming any codes. See the full Terms and Conditions to learn more.
Can I use my points at a store to buy more ZYN?
No, points can only be redeemed for rewards at ZYN.com/Rewards.
How do I redeem my points for rewards?
To redeem your points for the reward of your choice, simply add the item to your cart, confirm your shipping information, and submit your order. Then, we’ll deliver it right to your door!
Do I have to pay for shipping?
No, shipping is always free!
Will the same reward items always be available?
No, limited-edition ZYN apparel and other reward items will be updated periodically to ensure a fresh reward selection.
Is there a limit to how many rewards I can claim?
There are no current limits on how many rewards you can claim, however, program limits and item availability are subject to change at any time. See the full Terms and Conditions to learn more.
I chose a gift card as my reward. How and when will I get it?
You'll receive an e-gift card by email with an activation code and instructions on how to start using it. It may take up to one week for this email to arrive.
Can I track my items?
Yes, after you place a reward order, you’ll receive an email confirming that your order has been placed. Then, we’ll send you another email that includes tracking information once your order has shipped.
Can reward items be sent to a P.O. box?
Yes, if you order a larger reward item and the package is too large to fit in your P.O. box, it will usually be held at that Post Office location for you to pick up. It’s always a good idea to check with your local Post Office for more information on their specific policies.
How long does it take to receive rewards from the ZYN Rewards program?
The processing time for ZYN Rewards items varies, but it typically takes 4 to 6 weeks from the date of redemption. We appreciate your patience as we work to ensure that your rewards are delivered promptly. If you have any concerns about the status of your reward after the specified timeframe, please contact our Consumer Care team.
My item never arrived. What do I do?
Please Contact Us for help!
I received the wrong item, or an extra item that I didn’t order. What do I do?
Please Contact Us for help!
