​​Accept Payments with Afterpay on Square Online FAQ | Square Support Center (2024)

With Afterpay enabled for your website, your customers can order online and check out as usual. When they get to your checkout page, they can select the Afterpay option and sign in to their Afterpay account to complete and pay for their order. The first payment is due at checkout, and the final three payments are due every two weeks starting from the purchase date. All installment payments are interest-free.

For example, if a total order costs $100, the buyer will pay the first $25 upon completion of the transaction. Then, they’ll pay $25 every two weeks from the transaction date until the order total is paid off. This means the buyer will complete their payments six weeks from the transaction date.

Orders can be refunded from the Order Manager or Square Online Overview page in your Square Dashboard, as well as the Order Manager in your Square POS, just like any other order. Your customers will receive an email from Afterpay confirming the details of the refund. Learn more about Afterpay refunds in their support center.

Note: A refund can only be processed for an Afterpay payment taken within 120 days.

Yes. To adjust the eligible purchase range for Afterpay payments through Square Online:

1. From your Square Online Overview page, go to Settings > Checkout or Shared Settings > Checkout.
2. Under Afterpay, select Edit to adjust the eligible purchase range.
3. Set a minimum and maximum price for both order totals and individual items. Note: The maximum cannot exceed $2,000.
4. Select Save when finished.

One of the inherent risks of accepting Afterpay in-person payments through Square is receiving a payment dispute, also commonly known as a chargeback. It is important for your business to understand how the dispute process works at a high level and what parties are involved.
When your customer initiates a dispute when products are not received:

1. The account holder on your Afterpay account will receive an email to submit an Information Request form for you to respond within 7 days to accept or challenge the dispute. Note: Funds from the disputed payment will be on hold during this process.
2. If you’re challenging the dispute and submit the form, Square will collect the evidence you provide and send it to Afterpay.
3. Afterpay decides whether the dispute has been won or lost.
   • If you have won the dispute, you will be notified and refunded from your Square balance.
   • If you have lost the dispute, you will be notified and the customer will be refunded.

This process may take up to 30 days to review. You can view the status of your dispute at any time from the Information requests section on your online Square Dashboard. You can also access the form via your Square Point of Sale app by tapping ≡ More > Settings > Information Requests.

Yes. Besides online payments through Square Online, you can accept Afterpay in person with:

• Square Point of Sale
• Square for Retail
• Square for Restaurants
• Square Appointments
• Square Invoices
• Virtual Terminal

Learn more about accepting in-person payments with Afterpay and Square.

Accepting Afterpay for Square Appointments booked through Square Online sites isn’t possible at this time.

For in-person appointments, your customers can check out from your point of sale using their Afterpay Card via Apple Pay or Google Pay. Learn more about accepting in-person payments with Afterpay and Square.

Learn more about who can use Afterpay in their support center.